Divinia Semone Aesthetics; Training Academy Cancellation Policy
and Booking Fees

If booking on to training course / Masterclass, a non-refundable deposit is required. This amount will be agreed with the student at the time of booking and will be stated under all course information.
 
A non-refundable balance is then due 14 days  in advance of your course date. This information will be provided to you on your course confirmation email sent by us.
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If, for any Serious or Major reason / circumstance, you need to rebook your training date we require a 21 day notice period, or a new deposit will become payable. You will also need to Prove why you needed to change your training date, and the decision will be made upon our discretion.
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​Should you need to change the date past 21 days cancellation period and once the full balance payment has been made this becomes non refundable.
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If you do need to cancel or rearrange your training, please WhatsApp on  07399 240 176 or Email us at diviniasemone@gmail.com

Please leave a clear message stating the following:

• ​Your reason for cancelling 

• The date and time of your course

• Your full name 

• Your telephone number 

• The course you were booked in for.

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Refunds 
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• All course fees are strictly non-refundable and non-transferable.

• Divinia Semone Aesthetics & Training Academy is unable to offer refunds where training is cancelled or postponed outside of our control. An alternative training date will be offered.   It is the student’s responsibility to get in touch to reschedule any such postponed training. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses.
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Cancellation of Courses Paid by Finance / Payment Plan
 
Premium Credit / Klarna only: Courses purchased using the aforementioned payment methods would be eligible for a 21 day ‘Cooling Off’ period which begins from the agreed date of plan commencement and expires after 14 days or as soon as any part of the course is redeemed e.g. attendance of a training day or accessing the online student portal to begin online learning. When accessing the portal for the first time, you are reminded of these terms and agree to cease your ‘Cooling Off’ period by proceeding. If you do not provide at least 21 days notice in writing prior to a booked training course of non-attendance, this will be considered a no-show and expire the cooling off period as if the course was attended. Rescheduling of such unattended training will be at Divinia Semone  Aesthetics & Training Academy  discretion and may incur a new deposit to secure.
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If you wish to exercise your right to cancel, you must notify us in writing within the 21 day period by emailing diviniasemone@gmail.com you would also need to contact the finance provider to cancel your agreement once we have confirmed acceptance of your request to cancel. We reserve the right to make a charge to cover our reasonable administration costs and would advise if applicable upon confirming receipt of your cancellation request.
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In line with new legislation, consumers may wish to visit the following website in the event of any dispute European Online Dispute Resolution.
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In the event that you are unable to attend a booked and confirmed training date, we may be able to offer a reschedule of the training (subject to availability and at the discretion of Divinia Semone Aesthetics LTD), provided you contact us no later than 21 days prior to the training course date by email. Where it is possible to offer a reschedule of training,  We operate a ‘fair use’ policy for rescheduling and all courses can only be rescheduled on one occasion. Our team will respond to confirm whether a reschedule is possible and where it is not possible and the student chooses not to attend their training, you may forfeit your course fee.

Where a student is a ‘no show’, failing to attend for their booked training date without a minimum of 7 day’s notice by email, you will automatically forfeit your course fee and Divinia Semone Aesthetics & Training academy will be under no obligation to provide any further training or any refund.
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Courses booked as part of discounted ‘last minute offers’ will be strictly non-refundable and non-transferable. These are discounted specifically for attendance on the booked course/date/venue by their very nature and so this price does not transfer to other courses. If you need to reschedule for a genuine reason (medical or compassionate), we may at our discretion, place the course fee paid minus a rescheduling fee, as credit on file valid for 6 months towards booking courses.
 
Any applicable price difference would need to be paid when redeeming the credit on file to book further courses.
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The only exceptions to the above, where a reschedule may be offered free of charge  (depending on reason), on one further occasion only and subject to availability will be in the event of:

• medical reasons (with a valid medical certificate covering named student/training date).

• compassionate reasons such as close family bereavement (proof of which may be required) for non-attendance.

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In the first instance, please contact our team at diviniasemone@gmail.com  regarding your reschedule request (or non-attendance), who will respond within 24 working hours.
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In the event that Divinia Semone Aesthetics & Training academy should have to cancel your course for reasons outside of our control; Divinia Semone Aesthetics & Training Academy will endeavor to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses. All courses required to be cancelled/postponed by Divinia Semone Aesthetics & Training Academy will be rescheduled for a further course date within 6 months of the original booked course date. Such courses remain non-refundable but may be transferred to alternative courses if desired, to the same value.